We keep it simple. Here's what we need from you to process a return smoothly:

• Item is unused and in original new condition
• Returned with original packaging and all contents included
• Product tags still attached (where applicable)
• Return request made within 14 days from the date of delivery

For hygiene and quality control reasons, the following items can't be returned, exchanged, or refunded — even if unused. We appreciate your understanding!

• Sale items
• Final sale items
• Sample sale items
• Technical racing suits
• Swim caps

That's on us — and we'll fix it fast. Reach out to our team immediately via WhatsApp and we'll jump in to sort it out.

To help us get this resolved quickly, have these ready:

• A clear photo or short video showing the issue
• Your order number and proof of purchase

We'll review and advise on a replacement, refund, or whatever works best for you.

Four easy steps and we'll handle the rest:

• Drop us a message first: Reach out on WhatsApp before sending anything back — we'll send you a Returns Form to fill in.  WhatsApp us
• Pack it up carefully: Pop the completed Returns Form inside the parcel along with the item in its original packaging.
• Ship it with tracking & insurance: Use a trackable courier and insure the parcel for its full value. Return shipping costs are on you unless we've agreed otherwise.
• We'll take it from there: Once your return lands with us and passes inspection, we'll process everything within 7 working days and keep you posted.

Please make sure your parcel is insured before sending — we're unable to take responsibility for items lost or damaged in transit.

Once your return is approved, here's how the refund works:

• Refund goes back to your original payment method
• Processed within 7 working days of receiving your return
• Original shipping costs are not included in the refund

If an item doesn't meet our return conditions or comes back outside the return window, we may need to decline it — and we'll ship it back to you at cost. Not sure if yours qualifies? Just ask us first!

FINIS stands behind their gear. Products are covered by a limited manufacturer's warranty against defects in materials or workmanship under normal use and care.

• Electronics: 1 Year Warranty
• Swimwear, goggles, caps & accessories: 30 Days Warranty
• Technical products (fins, snorkels, paddles) & pool equipment: 30 Days Warranty

Not covered: wear and tear, accidental damage, misuse, or modifications. If a genuine defect is found, FINIS may repair, replace, or refund at their discretion.