We keep it simple. Here's what we need from you to process a return smoothly:

• Item is unused and in original new condition
• Returned with original packaging and all contents included
• Product tags still attached (where applicable)
• Return request made within 14 days from the date of delivery

For hygiene and quality control reasons, the following items can't be returned, exchanged, or refunded — even if unused. We appreciate your understanding!

That's on us — and we'll fix it fast. Reach out to our team immediately via WhatsApp and we'll jump in to sort it out.

To help us get this resolved quickly, have these ready:

• A clear photo or short video showing the issue
• Your order number and proof of purchase

We'll review and advise on a replacement, refund, or whatever works best for you.

Four easy steps and we'll handle the rest:

Once your return is approved, here's how the refund works:

• Refund goes back to your original payment method
• Processed within 7 working days of receiving your return
• Original shipping costs are not included in the refund

FINIS stands behind their gear. Products are covered by a limited manufacturer's warranty against defects in materials or workmanship under normal use and care.