We accept the following payment methods:

• Online banking (FPX) — all major Malaysian banks supported
• Credit & debit card (Visa, Mastercard)
• Direct bank transfer to our bank account
• E-wallets (Touch 'n Go eWallet, GrabPay)

Yes — swimshop2u operates on a prepaid basis. Full payment is required before we pack and dispatch your order. Once your payment clears, you'll receive an order confirmation and we'll get your items ready for dispatch.

We process orders quickly, so please contact us as soon as possible. Reach us via WhatsApp at +6016 381 5528 or email sales@swimshop2u.com and we'll do our best to accommodate before dispatch.

Please check your spam or junk folder first. If you still can't find it, contact us at sales@swimshop2u.com with your name and order details and we'll resend it.

Discount codes are only valid on full-price items and cannot be combined with other codes or promotional offers. If you're still having trouble, email sales@swimshop2u.com.

Unfortunately we're unable to refund the price difference between the original and sale price. Follow us on social media to stay ahead of upcoming promotions.

For our full, up-to-date shipping rates and delivery options, please visit our dedicated shipping page. 📦  Shipping information — swimshop2u.com ›

Once your order is dispatched, we'll send you a tracking number by email. You can track your parcel via EasyParcel. Full tracking details and instructions are on our shipping page. 📍  Track your order — swimshop2u.com ›

Delivery timeframes vary by destination. For the most current estimates, please check our shipping page. ⏱  Delivery timeframes — swimshop2u.com ›

Your courier will leave a notification and your parcel will be held for collection. For delivery enquiries, WhatsApp us at +6016 381 5528 or email admin@swimshop2u.com. ℹ️  Shipping & delivery info — swimshop2u.com ›

Check your tracking first. If there's still an issue, contact us at sales@swimshop2u.com with your order number within 14 days of your order date. 📦  Shipping information — swimshop2u.com ›

We want you to swim happy. For full details on eligibility, timelines, and how to initiate a return or exchange, please visit our returns policy page. 📄  Returns, exchange & refund policy — swimshop2u.com ›

Please contact us before sending anything back. Email sales@swimshop2u.com with your order number, item name, and reason for the return or exchange. We'll guide you through the next steps. ↩️  Returns, exchange & refund policy — swimshop2u.com ›

Original postage costs are only refunded if your item arrived damaged or faulty. For change-of-mind returns or size exchanges, return shipping costs are the responsibility of the customer.

The Swimmer's Snorkel is the original centre-mount snorkel, designed so swimmers can focus on stroke technique without turning their head to breathe. It includes a one-way purge valve to ease new users into snorkel training. The Freestyle Snorkel has a curved shape that reinforces proper head alignment — if your head drifts out of position, the snorkel dips below the water surface as immediate feedback. It also allows full range of motion including flip turns.

FINIS offers two sizes. The junior size suits younger swimmers or petite women, especially those new to snorkel training. The adult size suits older teens, men, and most women.

Rinse with fresh water after every swim. Once a month, soak in hot soapy water with a few drops of bleach, then rinse thoroughly. You can also run the snorkel body (without the head bracket) through the top rack of a dishwasher.

It may be a great fit. The Freestyle Snorkel is designed to reinforce correct head alignment during freestyle. If your head position drifts out of alignment, the curved tube dips below the water surface — giving you instant, physical feedback to correct your form.

No — the Freestyle Snorkel is not compatible with the Dry Top attachment.

The Glide Snorkel shares the curved tube of the Swimmer's Snorkel but does not have a purge valve. Its shorter tube makes it an ideal starting point for fitness swimmers and team training.

The purge valve lets water drain out of the bottom of the snorkel tube without entering the mouthpiece — making it much easier to clear water while swimming.

Not necessarily. Squeeze the mouthpiece and slip the lip of the seal away from the valve to remove it. Wash with soapy water and rinse with fresh water. If leaking continues after cleaning, contact us at sales@swimshop2u.com.

Contact us at sales@swimshop2u.com and we'll help arrange a replacement clip for you.

Measure the circumference at the base of your fingers and match it against the size chart on the product page.

Not necessarily. If your hand sits comfortably in the well of the paddle while your fingertips extend slightly beyond the edge, you have the correct size — this is by design.

The junior size (8.5 inches tip to fin) suits smaller women, most teens, and younger children. The senior size (11 inches) is appropriate for larger teens and most men.

The junior size (just under 11 inches) suits younger swimmers, teens, and petite women. The senior size (about 13.5 inches) is ideal for adults and taller teens.

Both fins are identical in mould, but there is a correct way to wear them. The wider portion of the blade should sit on the outer side of your foot. On your right foot you will see the FINIS logo; on the left foot you will see the fin size printed on the blade.

Yes — replacement straps are available. Contact us at sales@swimshop2u.com and we'll help you source the right one.

Skin Socks are thin nylon/spandex socks worn to prevent chafing from slightly loose fins. Foot Booties are thin neoprene coverings for your toes up to the arch of your foot — used to make fins or monofins that run slightly large fit more securely.

Foot Booties are made from thin neoprene. They slide over your toes and are ideal when you need fins or monofins to fit more snugly.

• Mode 1 — Stroke mode: Beeps between 0.20–99.99 seconds to set your stroke rate. Start at 0.65 sec and complete one stroke cycle per beep.
• Mode 2 — Lap pacing: Set a target time per 25. You should hear a beep as you reach the wall. Swim faster or slower to stay on pace.
• Mode 3 — Strokes per minute: Set a target stroke cadence (e.g. 80 spm) and adjust up or down to match.

Yes. It uses a CR1620 3V battery. Use a small coin to unscrew the back, remove the old battery, and insert the new one.

Yes — the built-in clip makes it easy to use for running, cycling, golf, hiking, and more.

Sync mode lets you align the device to a pace clock or watch for live pacing feedback. In Mode 2 set to 14 seconds, pressing button [A] triggers a triple beep and resets the 14-second interval from that exact moment.

Before submerging it, check that the grip tape shows no signs of peeling. If the edges are starting to lift, use a heat gun or blow dryer to reactivate the adhesive and press the tape down firmly.

No. To extend the life of the wedge and grip tape, remove it from the pool after each session, rinse with fresh water, pat dry, and store flat in a cool, dry place.

Apply a bead of silicone caulking adhesive (suitable for plastic, from any hardware store) along the edges of the grip tape and allow to dry fully before use. If the tape has peeled beyond repair, contact us at sales@swimshop2u.com to arrange a replacement. When applying new tape, clean the surface with isopropyl alcohol, heat both surfaces with a blow dryer, press firmly, and allow to cool before use.

Yes. The Backstroke Start Wedge is World Aquatics (formerly FINA) FR 2.10-compliant and can be used in both training and competition.

The Wedge straps (lower) are pre-threaded through the wedge with a Z-hook at the end. The Block straps (upper, numbered) wrap around the block posts or hand grips and attach to the wedge straps. Refer to the manual included with your wedge for setup instructions specific to your block type.

The 1200mm platform supports up to 600 lbs (suitable for 3–4 children per side). The 1800mm platform supports up to 1200 lbs (recommended for 5–6 children per side).

Yes. The platform is designed to be easy to move and gentle on pool surfaces. It has been used successfully in vinyl-lined pools. Engage the wheels when moving it across the pool floor.

The Turnmaster Pro requires a minimum water depth of 35 inches (approximately 89cm) to float clear of the pool bottom.

Custom sizes are not available at this time. Contact us at sales@swimshop2u.com if you have specific requirements and we'll advise on the best option.

The fabric composition and cut are the same, but the water polo suit has a double lining — front and back — while a regular swimming suit only has a single lining at the front. This makes the water polo suit fit more tightly against the body.

Absolutely. Water polo suits are named for the sport they're designed for, but work perfectly for recreational swimming, beach use, and any other water activity. Turbo water polo suits are widely regarded as some of the most durable swimsuits available.

Turbo fabric has been scientifically tested to withstand chlorine, abrasion, and UV exposure. With regular use, the brightness and colour of the suit are retained over time. Turbo swimsuits are made in Spain and are considered by many to be the toughest swimsuits in the world.

Follow the washing and drying instructions on the care label. Proper care keeps the fabric fibres in optimal condition and extends the life of your suit significantly. See our Product Care section below for general swimwear care tips.

Yes. All components — fabric, yarn, and accessories — are certified STANDARD 100 by OEKO-TEX®, the world's leading eco-label for textiles. This also confirms that the materials contain no substances harmful to health. Turbo operates under a formal environmental policy committed to minimising waste across its manufacturing process.

Yes — Turbo customises gear for water polo, swimming, triathlon, artistic swimming, underwater hockey, and more. Contact us for minimum order quantities and lead times, or fill in the Turbo Custom form to get started. 🎨  Turbo Custom — design your own ›

Yes. The swimwear range uses C-Infinity fabric — a superior quality polyester with no elastane. Elastane is the component in many swimwear fabrics that breaks down in chlorinated water. By using 100% polyester construction, C-Infinity fabric maintains its shape, colour, and fit far longer than elastane-based alternatives.

Yes. The polyester fabric carries a UPF 50+ rating, meaning it blocks 97.5–98% of UV radiation. A UPF 50+ garment allows only one-fiftieth of UV radiation to reach the skin beneath it — significantly reducing exposure during outdoor swimming and water sports.

Funkita and Funky Trunks regularly refresh their range with new prints and styles, so sold-out designs are generally not restocked. Check back regularly or follow us on social media to catch new arrivals first.

Yes — training swimwear does not require a World Aquatics approval label for competition use, as it does not qualify as a performance racing suit. World Aquatics clarifies that conventional swimsuits made from traditional permeable textile (such as polyester, nylon, or lycra) without surface treatment are acceptable even without an approval label, provided they meet the material requirements.

Each product page includes a brand-specific size chart. For technical racing suits, sizing generally runs smaller — we recommend sizing up if you're between sizes. Not sure? WhatsApp us at +6016 381 5528 and our team will help you find the right fit.

Absolutely — we're happy to help you find the right fit. Buying swimwear online can be tricky, especially with sizing varying across brands. To give you a personalised recommendation, please send us the following via WhatsApp:

• Hips measurement — measure around the widest part of your hips, about 2 inches (5cm) below your belt line
• Height & age (optional but helpful)

Tap the button below and we'll pre-fill the message for you — just add your measurements and hit send.

💬  WhatsApp us for a size recommendation ›

Tech suits size differently from regular training swimwear — they're designed to compress and feel tight, which is normal. To recommend the right size for you, please send us the following via WhatsApp:

• Hips measurement — measure around the widest part, about 2 inches (5cm) below your belt line
• Height & age
• Experience wearing a tech suit? — Yes / No / Not sure
• Previous tech suit model (if any)

Tap below and we'll pre-fill the message — just fill in your details and send.

💬  WhatsApp us for a tech suit size recommendation ›

• Always rinse in clean water after every use
• Dry in the shade — UV exposure deteriorates fabric faster
• Don't leave swimwear rolled in a wet towel for extended periods
• Avoid excessive chlorine, hot spas, and heated pools where possible — heat and chemicals accelerate wear
• Avoid contact with sunscreen, perfume, deodorant, tanning products, and perspiration — these can stain and break down elastic fibres
• Avoid rough surfaces (concrete pool edges, waterslides) that cause pilling and fabric damage
• Remove trapped sand by gently running a fingernail across the fabric
• Do not iron or tumble dry
• If your swimwear has a drawcord, pull both cords inward to tighten — pulling them apart can tear the drawcord holes

Technical suits require more careful handling to preserve their performance properties:

• Rinse in fresh cold water immediately after use — remove all chlorinated or salt water
• Cold hand wash only — no machine washing
• Do not bleach, iron, or dry clean
• Drip dry flat in the shade
• Store completely dry in a cool place away from direct sunlight

Yes, we ship to selected countries. For current international shipping zones and rates, visit our shipping page. 🌏  International shipping — swimshop2u.com ›

International orders may be subject to import taxes, customs duties, or fees imposed by the destination country. These are the responsibility of the recipient and beyond our control. We recommend checking your country's import regulations before placing an order.

International delivery times vary by destination and customs processing. For estimated timeframes by zone, check our shipping page. ⏱  Shipping timeframes — swimshop2u.com ›